FAQs

Categories

Most Commented FAQs

  •  
  •  

Most Recent FAQs

Most Viewed FAQs

  •  
  •  
17 faqs found.
-
Print
Browse FAQs » Store
  • How do I create my online account?
    You can create your online account from any page on the shopping website by clicking onto the Sign in / Register link on the top right co...

    You can create your online account from any page on the shopping website by clicking onto the Sign in / Register link on the top right corner of your screen. You will be asked to enter your personal details including your name, email address and password. Once you have created your online account this will enable you to: Proceed through checkout faster when making a purchase; view past orders; add items to your wishlist; make changes to your account information; add alternative addresses for shipping to multiple family members and friends; and do a lot more.
    The "Checkout" link will only appear in the top menu bar once you have signed in on future visits to the Website.

    Permalink | 1 comment, 1 like, 3,190 views
    80% users marked this FAQ as helpful.
    [Hide]
  • How do I find the products I am looking for?
    There are a number of ways to find the products you are looking for. You can use the search box in the right hand corner of Store pages. ...

    There are a number of ways to find the products you are looking for. You can use the search box in the right hand corner of Store pages. There are various other filters available in this Store to narrow your search. You can also find products belonging to a specific category. You can use the product category based navigation in the top part of Store to browse through products.

    Permalink | 0 comments, 0 likes, 2,043 views
    33% users marked this FAQ as helpful.
    [Hide]
  • How do I create my address book?
    The Address Book function is only available once you have signed in to your account. Then you will be able to click on “Address Boo...

    The Address Book function is only available once you have signed in to your account. Then you will be able to click on “Address Book” on the left hand side under “My Store Account” to see your current addresses. You can edit the saved billing or shipping addresses or click on “Add New Address” to add new addresses to your account.

    Permalink | 0 comments, 0 likes, 2,556 views
    50% users marked this FAQ as helpful.
    [Hide]
  • How do I create my Wish List?
    When you are viewing a product, you can add the product to your Wish List by clicking the “Add to Wishlist” link. You can vie...

    When you are viewing a product, you can add the product to your Wish List by clicking the “Add to Wishlist” link. You can view and manage your Wish List in the “My Store Account” section available under the Store navigation. Wishlist can be forwarded to your family and friends via e-mail.

    Permalink | 0 comments, 0 likes, 1,980 views
    0% users marked this FAQ as helpful.
    [Hide]
  • How do I see what I’ve placed in my Cart?
    To see what is currently in your Cart simply click on “My Cart” available in the Store navigation and your cart contents will...

    To see what is currently in your Cart simply click on “My Cart” available in the Store navigation and your cart contents will be shown.

    Permalink | 0 comments, 0 likes, 1,981 views
    100% users marked this FAQ as helpful.
    [Hide]
  • How do I remove something from my Cart?
    The Cart is editable. In your cart, you can click on the remove icon to remove an item, or change the quantity and click on “Update...

    The Cart is editable. In your cart, you can click on the remove icon to remove an item, or change the quantity and click on “Update Shopping Cart” button.

    Permalink | 0 comments, 0 likes, 2,215 views
    [Hide]
  • How do I place an order?
    Placing an order on our website is easy. Once you have found the item, click “Add to Cart” – and your item will then be...

    Placing an order on our website is easy. Once you have found the item, click “Add to Cart” – and your item will then be added to your “Cart”. You can find “My Cart” in the Store navigation, and “Checkout” link in the top-most header navigation menu. Once you have finished shopping, just click on “Proceed to Checkout” in cart to checkout.

    Permalink | 0 comments, 0 likes, 2,760 views
    [Hide]
  • Do you use the personal information that I supply?
    We will treat all your Personal Information as confidential (although we reserve the right to disclose it in the circumstances set out be...

    We will treat all your Personal Information as confidential (although we reserve the right to disclose it in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place.

    We use your information only for the following purposes:

    - Processing your orders, including despatch, payment and returns;
    - To prevent or detect fraud or abuses of our website;
    - To enable third parties to carry out technical, logistical or other functions on our behalf;
    - For statistical or survey purposes to personalise and improve this website and its services to you;
    - To serve website content and advertisements to you;
    - To administer this website;
    - If you give consent, to notify you of products or special offers that may be of interest to you.

    Permalink | 0 comments, 1 like, 2,543 views
    [Hide]
  • GENIWIT SHIPPING sISTEMS
    SHIPPING geniwitDOWNLOAD OF THE SITE :Usually all orders are processed and shipped within max 10 working days, depending on the destinati...
    SHIPPING geniwit

    DOWNLOAD OF THE SITE :



    Usually all orders are processed and shipped within max 10 working days, depending on the destination country, they are not all the same.



    When will my order ship?

    Most order ship within 12/24 hours.

    Can you ship to my country?

    Yea we can ship to your country.we can ship single item, samples or large orders to more than over 100 countries, moreover the geniwit team has a continuous monitoring on the whole platform, to make sure that every item placed and put up for sale is sold and shipped without any problems, avoiding scams and frauds.


    When will my order arrive?


    This shipping method is the fastest available. Delivery times are between 3 - 5 days to all major destinations. Shipping costs vary with item,

    We also have Expedited options available for most items, which means your order will arrive 3 or 4 business days after it leaves the warehouse, we will strive to monitor our users who sell their products on our platform independently.


    Easy 60-Day Returns

    We're committed to your total satisfaction and sicurity If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within 60 business days of receipt of the item(s). To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Women's swimwear is eligible for return only if the sanitary liner is place. Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment. All transactions are secured. The Geniwit website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect and personally identifiable information (e.g. name, address, telephone number and e-mail address), also referred to herein as "personal information", about you unless you provide it to us voluntarily.

    Security and Guarantee for purchases

    We have adopted and activated the best technological standards for security in credit card purchases in our platform, our system never saves these credit card data to ensure safe purchases, we have very detailed and strict monitoring in this regard, also geniwit does not ever save these this datas.



    Thank you for choosing geniwit and Welcome !!
    Permalink | 0 comments, 1 like, 4,003 views
    [Hide]
  • I am having problem entering promotional codes?
    If you are unsure on how to implement any discount codes or do not understand any promotional offers, please do not hesitate to contact u...

    If you are unsure on how to implement any discount codes or do not understand any promotional offers, please do not hesitate to contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site. Let us know your problem and we will try to fix it as soon as possible.

    Permalink | 0 comments, 0 likes, 2,282 views
    [Hide]
  • Can I view all my previous orders?
    Yes, under “My Store Account” section of your Store navigation click on “My Orders”. Here you can view the order ...

    Yes, under “My Store Account” section of your Store navigation click on “My Orders”. Here you can view the order number, date raised, and the delivery address, total of the order, the status. On clicking “View Order” you can see a full summary of the specific order selected and you can also print your order from this screen. You can also reorder any order by clicking on “Reorder” link.

    Permalink | 0 comments, 0 likes, 2,772 views
    100% users marked this FAQ as helpful.
    [Hide]
  • Can my order be canceled?
    Your orders or parts of an order can be cancelled by our system for various reasons. Some reasons are:- Item(s) not available;- Difficult...

    Your orders or parts of an order can be cancelled by our system for various reasons. Some reasons are:
    - Item(s) not available;
    - Difficulty in processing payment information;
    - Cannot deliver to address provided; or
    - Duplicate order was placed

    If your order is cancelled, please contact our customer services team with your order number by filling the “Contact Us” form using the “Contact” link available in the footer of our site.

    Permalink | 0 comments, 0 likes, 3,859 views
    [Hide]
  • What do I do if my order does not arrive?
    We always try to ensure that your goods are delivered on time however, sometimes it is delayed by factors beyond our control.If you requi...

    We always try to ensure that your goods are delivered on time however, sometimes it is delayed by factors beyond our control.
    If you require any assistance please contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site.

    Permalink | 0 comments, 0 likes, 1,834 views
    [Hide]
  • What should I do if I haven’t received all the items I ordered?
    Please check your order as soon as you receive it. All the items in the box should match the items listed on the despatch note. If there ...

    Please check your order as soon as you receive it. All the items in the box should match the items listed on the despatch note. If there is an item missing, please contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site. Please quote your order number.

    Permalink | 0 comments, 0 likes, 1,716 views
    0% users marked this FAQ as helpful.
    [Hide]
  • What Payment methods do you accept?
    We accept payment using the following credit or debit cards: VISA, VISA Delta, VISA Electron, MasterCard, Maestro and Solo.We also accept...

    We accept payment using the following credit or debit cards: VISA, VISA Delta, VISA Electron, MasterCard, Maestro and Solo.We also accept payment through Paypal. Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

    Permalink | 0 comments, 0 likes, 2,709 views
    50% users marked this FAQ as helpful.
    [Hide]
  • What are cookies? How are they used on this site?
    Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. They contain no recognisable...

    Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. They contain no recognisable Personal Information of your. We use them to identify you as you travel around our site and to provide site usage information, which will further help us improve and develop the site and services we offer. We advise you not to use cookies if your computer is shared by other people. You can accept all cookies, reject all cookies, or modify your browser to alert you of any new cookies. Cookies also protect the integrity of registered passwords and limit access to 'paid for' services.

    Permalink | 0 comments, 0 likes, 1,845 views
    100% users marked this FAQ as helpful.
    [Hide]
  • Have a suggestion? Please feel free to send us any ideas!
    If your question is not answered here and you would like to suggest it then pleasecontact us by filling the “Contact Us” form...

    If your question is not answered here and you would like to suggest it then pleasecontact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site. Let us know your problem and we will try to fix it as soon as possible!

    Permalink | 0 comments, 0 likes, 2,167 views
    [Hide]