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4 faqs found.
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Browse FAQs » Store » Ordering
  • How do I place an order?
    Placing an order on our website is easy. Once you have found the item, click “Add to Cart” – and your item will then be...

    Placing an order on our website is easy. Once you have found the item, click “Add to Cart” – and your item will then be added to your “Cart”. You can find “My Cart” in the Store navigation, and “Checkout” link in the top-most header navigation menu. Once you have finished shopping, just click on “Proceed to Checkout” in cart to checkout.

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  • I am having problem entering promotional codes?
    If you are unsure on how to implement any discount codes or do not understand any promotional offers, please do not hesitate to contact u...

    If you are unsure on how to implement any discount codes or do not understand any promotional offers, please do not hesitate to contact us by filling the “Contact Us” form using the “Contact” link available in the footer of our site. Let us know your problem and we will try to fix it as soon as possible.

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  • Can I view all my previous orders?
    Yes, under “My Store Account” section of your Store navigation click on “My Orders”. Here you can view the order ...

    Yes, under “My Store Account” section of your Store navigation click on “My Orders”. Here you can view the order number, date raised, and the delivery address, total of the order, the status. On clicking “View Order” you can see a full summary of the specific order selected and you can also print your order from this screen. You can also reorder any order by clicking on “Reorder” link.

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  • Can my order be canceled?
    Your orders or parts of an order can be cancelled by our system for various reasons. Some reasons are:- Item(s) not available;- Difficult...

    Your orders or parts of an order can be cancelled by our system for various reasons. Some reasons are:
    - Item(s) not available;
    - Difficulty in processing payment information;
    - Cannot deliver to address provided; or
    - Duplicate order was placed

    If your order is cancelled, please contact our customer services team with your order number by filling the “Contact Us” form using the “Contact” link available in the footer of our site.

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